You can email us at firstname.lastname@example.org. We value all feedback and love to hear what you think about our programming, our service and just about anything else. All feedback is valuable but does not always require a response. If you do require a response please let us know.
We hope you like what we do but if you have any complaints please get in touch. It gives us valuable information we can use to improve customer satisfaction and help us get things right.
Our complaints policy has two stages
Stage one: We aim to resolve customer dissatisfaction as close as possible to the point of service delivery. However, if your complaint is in writing or cannot be resolved on the spot we will resolve it in five working days or less unless there are exceptional circumstances.
Stage two: if we cannot resolve your complaint at Stage One we will explain why and let you know what we are going to do. Some complaints are complex and require detailed investigation and we may need more time to do this. We will acknowledge receipt of your complaint in three working days and will respond to your complaint as soon as possible but within 20 working days. If our investigation is going to take longer we will let you know and keep you updated.
Horsecross Arts Ltd
Perth Concert Hall and Theatre