Welcome back! 

As restrictions continue to ease, we’re looking forward to welcoming you back frequently to our wonderful events.   

Please take a moment to familiarise yourself with our booking and attendance guidelines. These have been shaped so that everyone can have the best possible experience, whilst also protecting the health, safety and wellbeing of all of our guests, artists and staff.   

Booking your tickets 

For best availability, please book your tickets in advance online.  

You can also contact us via email at ticketing@horsecross.co.uk or give us a call on 01738 621031 (Mon - Fri 10am - 4pm) to speak to a member of our Ticketing Services team who will be happy to help.  

In town? Pop by the Box Office at Perth Theatre, Mon – Fri, 10am - 4pm, to book in-person.   

If you’re booking for more than one person, please make sure you have details for the whole group so we can make sure you’re seated together under one booking.    

Things to know before your visit  

The health and safety of our guests, artists and staff remains a top priority.   

Please continue to follow Scottish Government Covid-19 guidelines. Do not visit us if you have tested positive within the last 10 days or are required to isolate.    

Where possible we recommend and encourage that face coverings are still worn by those who are able to do so.   

If you have specific accessibility or health needs and require support during your visit, please let us know in advance so that we can assist when you’re here.   

Your arrival 

Doors to our venues open 60 minutes prior to the event start time.   

If you are attending in a group, arrive together so you can make the most of the pre-event buzz and enjoy some drinks and snacks.   

Your tickets will be checked on arrival. If you purchased online, please make sure you have a copy of your ticket on your phone or printed off… we can’t let you in without it! Alternatively, if you purchased a physical ticket, or have chosen to collect your ticket from Box Office, please have the ticket or booking confirmation available. A member of the Ticketing Services team will be available to help with any ticketing issues.  

Entry time to the auditorium will vary by show. 

While you're here

We want everyone to have the most enjoyable time with us, so please relax and make the most of your visit, whilst being respectful of your fellow guests and our staff.   

Please continue to make frequent use of our hand sanitiser stations. We keep our venues well ventilated (running our air handling systems at 10l of fresh air per person per second or more) in line with CIBSE and Scottish Government guidance for a healthy breathing environment. It can get a touch chilly, so you might want to bring a light layer. You’ll be able to purchase drinks and snacks at the bar using contact-less payment, which will be open before the performance and at the interval (when applicable).  

Our friendly staff are always on hand if you have any questions or problems while you’re here.  

After the show

We hope you get to see a favourite act or two, but unfortunately we need to maintain a strict divide between Front and Back of House and we can’t accept any gifts for performers.   

If you or any member of your party develop COVID-19 symptoms after visiting us, you must contact NHS Scotland without delay to arrange a test. They will advise you who you should contact and tell you how to send an alert via the Protect Scotland App.  

We want your feedback

We’d love to know how your visit went so we may send a follow up e-mail after your event. Please take a few minutes to let us know what we did well, and what we could do better.   

Enjoy your visit! 

Need help?

You can contact us at any time by emailing info@horsecross.co.uk  

 

Updated on 21 March 2022. Please check back regularly for the latest information.