It's great to welcome you back to our venues!

We've got this

While we’ve been closed, we’ve been working hard behind the scenes to get everything ready so that you can enjoy your visit in safety.

Things are a little bit different from before, so please read through the info below so that you know what to expect when you come.

Ticket booking

Where possible, please book your tickets in advance online. If you are unable to do this you can email ticketing@horsecross.co.uk or speak to a member of the Ticketing Services team on 01738 621031 (Mon - Fri 10am -  4pm). Perth Theatre Box Office will also be open for in-person sales during those hours.

If you are attending with more than one person, it is preferable for the whole group to be on one booking.

You can choose to save your ticket to your phone or print it off at home. Please don’t forget to bring it! We won’t be able to let you in without a valid ticket.

If you have already purchased a physical ticket, or have chosen to collect your ticket from Box Office, please have the ticket or booking confirmation available.

Before you come

If you have tested positive for COVID-19 within the last 10 days, or if you are required to isolate, you must not visit our venues.

If you have specific health needs and need support during your visit, or if you can’t wear a face covering please let us know in advance so that we can help when you’re here.

You can contact us at any time to let us know at ticketing@horsecross.co.uk.

We kindly ask all visitors to our venues to download the NHS Protect Scotland App prior to visiting us.

The App will alert you if you have been in close contact with another App user who tests positive for coronavirus. And if you test positive, it can help in determining contacts that you may have otherwise missed.

All staff members have been asked to download the app too so that we can offer the maximum protection possible.

When you arrive

 

Doors to the venue open 70 minutes prior to the event start time. If you are attending in a household group, you should arrive together.

Opening times for the doors to the auditorium will vary by show.

Before you come into the venue, please put on a face covering and keep it on throughout your visit.

Face coverings must be worn at all times indoors, including during the performance (unless you have a medical exemption).  Face coverings may only be lowered when eating or drinking.

Failure to adhere to these guidelines may result in entry being refused or being asked to leave the premises.

 

If you are attending an outdoor performance, masks should be worn whilst moving about but can be removed when seated. 

There will be a hand sanitiser station within the entrance to the venue – please give your hands a good sanitising before you enter.

Your tickets will be checked on arrival. Please have your printed tickets to hand or your e-ticket visible on your phone screen with the barcode large enough to scan easily. Our staff will scan your tickets without handling them.

On arrival we will ask you to log your contact details by scanning a Check In Scotland Test and Protect QR code. If you can’t do this on your phone, we’ll take your details manually. This is a legal requirement and the data will be held for 21 days and manually taken details will only be shared with the NHS on request.

Find out more about test and protect here.

Under current Scottish Government COVID-19 legislation we are legally obliged to ask those coming to standing performances in Perth Concert Hall to show us proof of double vaccination or a negative lateral flow test. This currently applies to Deacon Blue on Tuesday 7 December 2021 and may apply to Peat and Diesel on Friday 11 March 2022 if the legislation remains in place. 

All audience members will need to do this on arrival – by showing the QR code on an NHS Covid Status App or their printed vaccination letter downloadable from the NHS website. Proof of a negative lateral flow test can be obtained by following the reporting instructions in your test kit.

Please note that this applies to both seated and standing area customers and every customer will be checked.

UK residents can do this by showing the QR code on an NHS Covid Status App or by bringing their printed vaccination letter downloadable from the NHS website. 

If you are coming from outside the UK, you will be required to show the confirmation of vaccination status issued by your own country.

Click here for further information on how to prove your vaccine status.

All ticket-holders will have these documents checked on entry. If you don’t present the above documents, we won’t be able to admit you into the concert.

These extra checks will take a little more time so we would advise you to arrive early to avoid any hold ups.

We are aware that this is going to slow down entry and will ask all gig goers to come early, to ensure that we get everyone in and the show started on time.  We’re writing to all ticket-holders shortly to make sure that they can be as prepared as possible and will do our best to make the process as smooth as we can.

You may be asked for ID to match the name on your NHS letter.

While you're here

We’ve removed multiple touch points within the foyer to reduce the risk of virus transmission and help our housekeeping teams.

We’re carrying out enhanced cleaning with solutions effective against Coronavirus. Our venues are regularly fogged with proven anti-viral solutions that limit virus transmission on surfaces using a treatment that meets EN14476 standards, meaning it has been tested on enveloped viruses, like Coronavirus, and proven to kill them.

You’ll see our housekeeping staff sanitising the venue on a constant loop. Please say hello!

A member of the Ticketing Services team will be available to help with any ticketing issues. You’ll be able to purchase drinks and snacks at the bar, which will be open before the performance and at the interval (when applicable).

If attending a physically distanced performance please only sit in the seats that you hold tickets for, or as directed by our staff. 

You might find it a little chilly inside the venue. This is because we’re circling more fresh air around to create a healthy breathing environment. 

Our friendly staff are here to help if you have any questions or problems while you’re here. 

When the show's over

We need to maintain a strict divide between Front of House and Back of House for the safety of audiences and artists. This means that we won’t be able to accept any gifts for performers and there won’t be any meet and greets.  

When you get home

If you, or any member of your party, develop COVID-19 symptoms at any time after your visit, you must contact NHS Scotland without delay to arrange a test. They will advise you who you should contact and tell you how to send an alert via the Protect Scotland App.

Let us know what you think

We’d love to know how your visit went so we may send a follow up e-mail after your event. Please take a few minutes to let us know what we did well, and what we could do better. 

Enjoy your visit! 

Updated on Tuesday 23 November 2021. Please check back regularly for the latest information.