It's great to welcome you back to our venues!

We've got this

While we’ve been closed, we’ve been working hard behind the scenes to get everything ready so that you can enjoy your visit in safety.

Things are a little bit different from before, so please read through the info below so that you know what to expect when you come.

Ticket booking

All tickets must be bought in advance. If possible please book your tickets online, however if you are unable to do so you can email ticketing@horsecross.co.uk or leave a message by calling 01738 621031 and a member of the ticketing services team will get back to you.

You can choose to save your ticket to your phone or print it off at home. Please don’t forget to bring it! We won’t be able to let you in without a valid ticket.

If you have already purchased a physical ticket, or have chosen to collect your ticket from the box office, please have the ticket or booking confirmation available.

Before you come

Please take care of yourself and think of those around you. If you have symptoms of COVID-19, for example, a fever, a persistent cough or a loss of taste or smell, you must not visit our venues.

You can read more about the symptoms of COVID-19 here. 

If a member of your household has symptoms or has tested positive for COVID-19 in the last 14 days, if you’ve been advised to self-isolate due to close contact with someone with COVID-19, or if you are quarantining following a visit abroad, you must not visit our venues.

If you have specific health needs and need support during your visit, or if you can’t wear a face covering please let us know in advance so that we can help when you’re here.

You can contact us at any time to let us know at ticketing@horsecross.co.uk.

We kindly ask all visitors to our venues to download the NHS Protect Scotland App prior to visiting us.

The App will alert you if you have been in close contact with another App user who tests positive for coronavirus. And if you test positive, it can help in determining contacts that you may have otherwise missed.

All staff members have been asked to download the app too so that we can offer the maximum protection possible.

When you arrive

Doors to the venue will open one hour before the show starts. There won’t be any access to the venue before that time. Doors time for Oh Yes We Are! is still to be confirmed, we will email all customers one week prior to their performance date with confirmation.

If you have to queue, we’ll ask you to do this outside in a physically distanced manner.

Upon arrival we will conduct a short health survey.

Before you come in, please put on a face covering and keep it on throughout your visit.

There will be a hand sanitiser station within the entrance to the venue – please give your hands a good sanitising before you enter.

Your tickets will be checked at the door. Please have your printed tickets to hand or your e-ticket visible on your phone screen. Our staff will scan your tickets without handling them.

We will use the customer data we have on file for test and protect purposes. Find out more about test and protect here.

While you're here

We’ve removed multiple touch points within the foyer to reduce the risk of virus transmission and help our housekeeping teams.

We’re carrying out enhanced cleaning with solutions effective against Coronavirus. Our venues are regularly fogged with proven anti-viral solutions that limit virus transmission on surfaces using a treatment that meets EN14476 standards, meaning it has been tested on enveloped viruses, like Coronavirus, and proven to kill them.

You’ll see our housekeeping staff sanitising the venue on a constant loop. Please say hello!

In Perth Concert Hall, we’ve reallocated the toilets. You’ll find the Men’s facilities on the left as you come in and the Ladies to the right. Our teams will be cleaning the toilets every hour with EN14476 anti-viral cleaning solutions.

A member of the Ticketing Services team will be available to help with any ticketing issues.

For now, our bar and café and cloakroom facilities remain closed.

Please maintain a 2 metre distance from those around you who aren’t in your social group and make your way to your seats as quickly as you can. 

We’ve blocked off groups of seats in the auditorium for physical distancing purposes, so it’s important that you only sit in the seats that you hold tickets for. 

You might find it a little chilly. This is because we’re circling more fresh air around to create a healthy breathing environment. 

Our friendly staff are here to help if you have any questions or problems while you’re here. Please treat them kindly and maintain a 2 metre distance when you’re talking to them.  

When the show's over

At the end of the show please stay in your seat until directed to leave by the Front of House team. You may be asked to leave through a different door than normal.

We need to maintain a strict divide between Front of House and Back of House for the safety of audiences and artists. This means that we won’t be able to accept any gifts for performers and there won’t be any meet and greets.  

When you get home

If you, or any member of your party, develop COVID-19 symptoms at any time after your visit, you must contact NHS Scotland without delay to arrange a test. They will advise you who you should contact and tell you how to send an alert via the Protect Scotland App.

Let us know what you think

We’d love to know how your visit went so we may send a follow up e-mail after your event. Please take a few minutes to let us know what we did well, and what we could do better. 

Enjoy your visit! The team at Perth Concert Hall and Perth Theatre

Updated on Wednesday 30 September. Please check back regularly for the latest information.