SECURE MY BOOKING

WHAT IS IT?

Tickets purchased through horsecross.co.uk for shows and events are non-refundable, but you can choose to protect your order from the unexpected for just £1.95 per ticket.

The Secure My Booking ticket refund program allows you to recover 100% of the paid ticket price (including booking fee) if you are unable to make it to your event.

With refund protection, you can apply for a refund in the event of:

Accident, injury, illness (including COVID-19)

Severe weather preventing travel to the venue

Travel delays due to breakdown or public transport failures

Plus much more!

For full terms & conditions please visit: https://securemybooking.com/terms/uk/

 

HOW TO APPLY FOR A REFUND

If you have recently been unable to attend an event and you purchased Secure My Booking ticket protection with your tickets, your next step is to contact Secure My Booking through their website to apply for your refund. You can do so by going through their main website here or directly to the ticket refunds page here.

You may be asked to include supporting documents such as a medical letter or police report depending on the reason for your application. You will also need to have your ticket confirmation/receipt to hand for details such as an order number, date of purchase and value of the tickets.

If you need any help, you can use the live chat function on the website or click the help button on the top right of the page to see if any other questions are answered in their FAQs.