What are the Box Office opening hours?

Our core opening hours are Monday - Saturday 10am - 6pm. If there is an event on we stay open until it begins, and if there is a support act we stay open until the main artists take to the stage. On Sundays we are closed unless there is a performance on. If there is a performance on we open 2hrs before it begins.

I've lost my tickets. Can I get replacement ones?

Lost or forgotten tickets can be reprinted on the day of the event for a fee of 50p. Please contact Box Office to arrange this. Unreserved and standing tickets cannot be reprinted.

Can I get a refund for my tickets?

Tickets cannot be refunded unless an event is cancelled.

What happens if an event is cancelled?

Where possible you will be contacted by Box Office either by email, phone or post. A refund will be offered for the face value of the ticket plus any booking fees you paid. Postage will not be refunded. Credit and debit card payments will be refunded to the original card and for cash payments a cheque refund will be sent to the payee. Please note cheque refunds can take 10 working days to process and be posted to you.

Can I reserve tickets and pay for them later?

We do not reserve tickets unless you have a group of over 10 people attending. If you would like to make a group booking please contact Box Office.

Can I exchange my tickets to a different event?

Tickets cannot be exchanged to a different event. If you have bought tickets for an event that has multiple dates and/or times then it is possible to swap the tickets to a different performance within that run.

Is there a way to get tickets if an event is sold out?

We do not operate a waiting list for sold out events. Make sure you follow us on Facebook and Twitter as we will announce it there if any tickets become available, however there is no guarantee that additional tickets will become available.

I have booked tickets for another venue. Where do I collect my tickets?

If there is time you can select to have the tickets posted to you for £1. If you want to collect the tickets you can do so until 4pm on the day of the event from the Box Office at Perth Concert Hall. After this time you can then collect the tickets at the venue where the event is taking place 30mins before the event starts. 

I opted to have my tickets posted to me. When will they arrive?

We generally post out tickets 2nd class the next working day after you purchase your tickets. On average, tickets arrive with our customers within 3-5 working days.

I have not received my tickets in the post, What can I do?

Occasionally tickets can go missing in the post. Tickets can be reprinted on the night of the event, please contact Box Office to arrange this.

Do you post tickets to international addresses?

Tickets can only be posted to addresses within the United Kingdom. If you are purchasing tickets from another country you can pick up your tickets from the Box Office at the venue.

Can I purchase tickets as a gift and have them sent to an alternative address?

It is possible to do this if you purchase tickets by phone, but not online. Please contact the Box Office to arrange this.

Why do I have to pay a booking fee?

Booking Fee: All tickets include a booking fee where stated. It applies to all payment types and is waived for tickets priced at £7.50 and under. The fee contributes to our ticketing system; ticket sales and fulfilment costs. Less than 50% of our income is generated through support from Scottish Government, Local Authority, Trusts and Foundations, corporate sponsors and individuals. Alongside other income streams such as ticket sales, conference & event and catering income, the booking fee helps us to stay an effective business, which in turn, allows us to reinvest in Horsecross Arts (charity no. SC022400) and the services we provide.

What credit and debit cards do you accept?

Mastercard, Visa and Maestro are all accepted. We cannot accept payments by American Express.

Do I qualify for the concession price?

Where available, concessions usually apply to children age 16 and under, Young Scot cardholders, unemployed, students, people with disabilities and senior citizens 60+, however there are some events where only selected concessions are offered. Where possible carers go free. All concessions are subject to availability.

Why are concessions not available at some events?

If an event is being brought to our venue by an external promoter they often set the pricing. Some promoters do not offer concessions, or they only offer selected concessions. If you are unsure if the concession type you are looking for is available for your chosen event please contact Box Office who can advise you.

What gift vouchers do you accept?

We accept Horsecross Gift Vouchers and Theatre Tokens as payment for tickets. Gift vouchers cannot be used as payment for food and drink at Glassrooms Café and Restaurant.

How do I pay for tickets with my gift vouchers?

Tickets can be purchased using a Horsecross Gift Voucher by phone, online or in person. Just quote the code that's on the voucher so we can apply the discount. If you are using the voucher to pay for tickets online there is a discount/voucher code box at stage 5 (complete sale) of the booking process where you can enter the code. If you want to pay for tickets with Theatre Tokens you can only purchase tickets by phone or in person.

How long are gift vouchers valid for?

Gift vouchers are valid for 1 year from the date of purchase.

Are gift vouchers refundable?

Consumer cancellation rights apply to the purchase of gift vouchers. You have the right to cancel these goods within 14 days without giving any reason. The right to cancellation will expire after 14 days from the day of purchase. If you wish to cancel, you must inform us by letter sent by post or by email and return gift vouchers to us at your own cost. 

Are there discounts for group bookings?

On selected events, groups can buy 10 tickets and get the 11th free. Box Office can advise if this offer is available for your chosen event.

I want to bring a school group to an event. How do I book this?

On selected events special prices are offered for school groups. Please contact Box Office to discuss the best price available.

Why do you need my contact details when I book a ticket?

It is important for us to have up-to-date contact details so that we can let you know of any changes to an event, including cancellations and time changes. Also, if you lose your tickets for a reserved event we can only reprint your tickets if we can cross-check the details you have provided with some form of ID to confirm you are the rightful owner of the tickets. When you sign up as a customer with us you also have the option to join our mailing list to receive up-to-date news and offers about our upcoming events. If you do not want to be on our mailing list there is an option to opt out of such mailings.

I want to join your mailing list. How do I do this?

If you are registered on our website you can update your marketing preferences by logging in, selecting my details and then edit your details. You can also contact Box Office by phone or visit us in person and we can update your preferences for you.

How do I become a Horsecross member?

We are currently reviewing our membership offer. We will relaunch a new membership scheme soon. If you have an existing 'Horsecross Regular' you can save you 10% on selected tickets (contact Box Office to book, membership entitles you to one ticket at discounted price per membership) and on food at Glassrooms Café. Also includes advanced notice and priority booking where possible.

 

Existing membership has a 1 year validity. Consumer cancellation rights apply. You have the right to cancel these goods within 14 days without giving any reason. The right to cancellation will expire after 14 days from the day of purchase. If you wish to cancel, you must inform us by letter sent by post or by email and return Membership cards to us at your own cost.

What's the difference between a Horsecross Membership and a Friend of the Festival?

The Horsecross Membership is the member scheme run by Horsecross Arts. Your membership can save you 10% on selected tickets (contact Box Office to book, membership entitles you to one ticket at discounted price per membership) and on food at Glassrooms Café. Also includes advanced notice and priority booking where possible. 

The Friends of the Festival is the member scheme run by Perth Festival of the Arts. It costs £10 and entitles you to a one week priority booking period for all the Perth Festival of the Arts events.

The two member schemes are independent of each other so please make sure you buy the correct one.The two member schemes are independent of each other so please make sure you buy the correct one.

Can I hold a charitable collection in the venue?

As a charity Horsecross Arts is reliant, for much of its income, on donations from funders, sponsors, trusts and generous individuals.

We appreciate, more than most, the challenges of the increasingly busy fundraising field.

Wherever possible, we meet visiting artists’ charitable collection requests as long as they follow our charitable collection guidelines. These guidelines require them to obtain written permission several months before an event, ensure that their audiences are aware of such collections, reserve our right to refuse collections for any reason and also oblige them to comply with charitable collection policies as set out by the Institute of Fundraising.

As part of our duty of care to audiences and visitors, we are unable to allow individuals to access our venues to carry out ad hoc charitable collections, or approach audiences and visitors in the vicinity of our venues with charitable collections.

On occasion we are delighted to be able to support local charities with event tickets for fundraising activities. Any such requests should be made at Perth Concert Hall Box Office for the attention of the box office manager.

I'm using an older browser/Windows XP/Windows Vista, can I still purchase tickets online?

As our box office provider Spektrix is committed to providing customers with a secure web experience they will be disabling payment support for older computers and internet browsers that don’t meet up to date TLS (Transport Layer Security) protocol. This is a standard procedure that all websites that handle payments will need to implement.

 Although customers should be aware of the change, in general, no direct action will be required. However, any customers using outdated browsers, Windows XP or Vista may be affected. Customers using these systems will still be able to access our website and search for events, but won’t be able to buy tickets.

Where can I find a copy of your ticketing terms and conditions?

Our terms and conditions can be found here.

What if my question hasn't been answered?

If there's anything else you would like to ask us we would love to hear from you. You can either call our Box Office on 01738 621031 or send us an email using the contact us form on our website.

Feedback

We welcome your feedback.

If you have any complaints, queries, compliments or suggestions please email us at info@horsecross.co.uk or use 'Contact Us' at the bottom of the page. We aim to respond within 10 working days. 

We would love to hear from you.