Following Government advice, and with our on-going commitment to prioritise the health and wellbeing of customers, staff and their families, Perth Concert Hall and Perth Theatre will remain closed until this advice changes.
We’re doing our best to reschedule as many events as we can.
We’ll be in touch with ticket-holders via e-mail to let you know what’s happening with your event so please check your Inboxes and spam folders. Please bear with us if this takes a little time, we have a lot of people to contact about a lot of events.
Our Box Office team is working remotely so may not be able to answer your calls, but we will be in touch. Please make sure you’ve updated your preferences so that we can e-mail you. This is the best way for us to contact you.
We’ll be reviewing our position as the situation evolves and will keep you updated on any further news.
You can stay up-to-date at www.horsecross.co.uk, Facebook @horsecross and Twitter @HorsecrossPerth.
In the meantime, please visit our #keepgoingtogether site through our homepage or at www.keepgoingtogether.co.uk where we will be posting daily moments of culture and community to brighten your day.
Rescheduled events: If your event is rescheduled, we’ll e-mail you about the new date and your tickets will still be valid. Please consider donating your ticket money or accepting a credit note for use against a future show if you can’t make the rescheduled date
Cancelled events: If your event is cancelled, we’ll e-mail you to let you know. Please consider donating your ticket money or accepting a credit note for use against a future show if your event is cancelled.
As you probably know, we’re a charity. Around 70% of our income is earned through ticket sales, conference business and our cafés and bars. Whilst our doors are closed, we are unable to generate income and need to find ways to raise money so we can be here to welcome you back for more great nights out when this is all over, that’s why we’re asking customers to consider donating their ticket money or accepting a credit note for use against a future show.
If you choose a refund, we’d like to thank you for bearing with us as there may be some delays in processing these while we work remotely without full access to our systems and try to manage our cashflow.
Thank you for your patience and many messages of support. We share them all and they mean so much to every member of the team. We understand this is a challenging time for everyone and we would like to let you know you that we’re committed to honouring your donation/credit note/refund requests as quickly as we possibly can, and staying in touch with you until we can all get together again.
A regularly updated list of rescheduled events can be viewed further down this page and we will also keep you up-to-date on Facebook @horsecross and Twitter @HorsecrossPerth
The show I’m attending has been cancelled, if I want a refund how long do I need to wait?
We’ll be in touch about how you can claim a refund. This may take a little while as we’re working through a huge number of show postponements and cancellations so thank you for bearing with us. While our doors are closed, we are unable to generate income and need to find ways to raise money so we can be here to welcome you back for more great nights out when this is all over, that’s why we’re asking customers to consider donating their ticket money or accepting a credit note for use against a future show.
I want to know if the show I was coming to has been rescheduled, when will I know?
We’ll be in touch about rescheduled dates as quickly as we can. We’re working through rescheduled shows in date order, so it may take a little while before you hear from us. Tickets will remain valid for new dates.
The show I am attending has been rescheduled and announced, when will you announce the date?
We’re contacting all ticket holders with information about new dates as quickly as we can but, given the volume of shows we are dealing with, we may not be able to contact you prior to promoter announcements. Your tickets will still be valid for any new dates and we’ll be in touch to confirm this.
What’s the procedure for having tickets refunded?
If you choose a full or partial refund and paid by card, the amount will be refunded to your card. Thank you for bearing with us if it takes a little time for the refund to appear on your card - each refund will need to be processed individually by our Box Office team. If the card you paid with is no longer valid please email firstname.lastname@example.org so we can discuss refund options with you.
As our venues are closed, we can’t refund by cash or cheque. If you paid by cash, a member of box office will contact you to discuss refund options. Alternatively, you can choose to credit your account for a future ticket purchase.
If you have any other concerns about your payment method, please email email@example.com.
Why are you asking customers to donate their ticket money?
As you probably know, we’re a charity. Around 70% of our income is earned through ticket sales, conference business and our cafés and bars. While our doors are closed, we are unable to generate income and need to find ways to raise money so we can be here to welcome you back for more great nights out when this is all over, that’s why we’re asking customers to consider donating their ticket money or accepting a credit note for use against a future show. By saying 'yes!' to gift aid you can increase the value of your donation by 25p for every £1 without it costing you a single penny extra - just update your gift aid preferences and we’ll do the rest.
What’s happening with Join In termly payments?
Our Creative Learning team will be in touch with Join In participants and their parents/guardians about the ongoing digital programmes that will be replacing some of our face-to-face classes. This is a great opportunity for young people to stay in touch with us and with each other. They’ll also be in touch about how this will affect termly payments.
If I ask for a refund, will I get my booking fee back?
Booking fees are the administration charge we make towards the cost of selling tickets. Many of these charges happen whether we sell a ticket or not. The money goes towards staff salaries, costs of running the electronic box office and other charges – including charges from card providers for processing refunds. Under our terms and conditions when you purchased your ticket, you’re entitled to a full refund including booking fee, but we’re asking customers, in these unprecedented circumstances, to consider donating some, or all of their ticket money or accepting a credit note for use against a future show.
How do I know that my rescheduled show will go ahead?
We’re all dealing with a fast-changing situation and paying close attention to Government updates. We’re working with the information we have at the current time and will act quickly should anything change.
What happens to the venues now you’re closed?
We’re working hard behind the scenes to make sure we stay in touch with you all. You can stay up-to-date at www.horsecross.co.uk, Facebook @horsecross and Twitter @HorsecrossPerth.
Visit www.keepgoingtogether.co.uk for a daily moment of culture or community to brighten your day.
And, watch this space for more exciting digital content coming up.
We do need your help, though. When the time is right please come back to us – meet in our cafes, join in our community activities, chat to our staff and enjoy our entertainment programme; make Perth Concert Hall and Perth Theatre the vibrant places they should be. We can’t do this without you.
The following shows have already been rescheduled and customers contacted:
Andy Irvine and Paul Brady
The New Madrids
Yorkston Thorne Khan
Beyond The Barricade
Chicago Blues Brothers
The Lost Words: Spell Songs
Blue Rose Code
The Carpenters Story
Remembering the Oscars
Sir Ranulph Fiennes
Johnny Cash Roadshow
Menopause the Musical 2
Average White Band
Red Hot Chilli Pipers
Bach's St Matthew Passion - Dunedin Consort
Perth Piano Sundays - Joanna MacGregor
Aly Bain and Phil Cunningham
We’ll be updating this list regularly as we work through the programme and sharing on social media.
Monday 18 May 2020